Cancelations/No-Shows

• Cancellation Policy for the Stage Room, Opera Room, Studio A,  Studio B, Old Office, and Event Room:
• Customer must cancel at least 48 hours prior to the start of the booking; otherwise, customer is responsible for paying for the reserved time in full.
• Any changes to the booking - shifting time around, shortening of the booking, or an outright cancellation - must be done by the customer at least 48 hours prior to the start of the booking. Otherwise, the customer is responsible for paying the reserved time in full.
• Cancellations may be done in person, via email, or over the phone but NOT by leaving a voicemail on the answering machine. Once you have canceled your booking you will be given a cancellation code. Please make a note of this code and also request the name of the Michiko employee who has assisted you.
• Cancellation Policy for Studios C, D, E, F, G, &  the Drum Room:
• Customer must cancel at least 24 hours prior to the start of the booking; otherwise, customer is responsible for paying for the reserved time in full.
• Any changes to the booking - shifting time around, shortening of the booking, or an outright cancellation - must be done by the customer at least 24 hours prior to the start of the booking. Otherwise, the customer is responsible for paying the reserved time in full.
• Cancellations may be done in person, via email, or over the phone but NOT by leaving a voicemail on the answering machine. Once you have canceled your booking you will be given a cancellation code. Please make a note of this code and also request the name of the Michiko employee who has assisted you.
• Not showing up for a booking (a “no-show”) results in the same penalty as a late cancelation: the customer is responsible for paying for the reserved time in full.
• Customers are responsible for any time booked under their name, regardless of who booked the space. To that end, Michiko Studios is not responsible for reaching out to students on behalf of teachers to collect payment for late cancelations or no-shows if the time was booked under the teacher’s name. In such a case, payment for the reserved time is expected from the teacher.

5-Hour and10-Hour Cards

• Michiko Studios is NOT RESPONSIBLE for lost or stolen 5 and 10-Hour Cards. We do not offer reimbursements for missing cards.
• 5 and 10-Hour Cards are issued only for regular use of Studios C, D, E, F, G, and the Drum Room.
• 5 and 10-Hour Cards purchased from 2009 onward expire after 1 year. 

Etiquette

• As Michiko Studios is a primarily a jazz & classical rehearsal space, we do not permit loud bands such as rock or hip-hop to rehearse in our studios.  Please keep volume at a moderate level and be considerate of others practicing or teaching lessons at the studio.
• Michiko Studios process payment prior to your scheduled rehearsal. Please try to arrive early to expedite this process.
• Please keep studio doors closed during rehearsals and lessons.
• Food or drinks other than water are not allowed in our studios.
• You must account for set-up and breakdown time within your reservation; you may not enter the room earlier than 10 minutes before your booking starts if the room is vacant.

Payment

• Michiko Studios requires that all customers pay for their studio time BEFORE the start of their session.  Please arrive a few minutes early to facilitate this.
• We accept cash, check, debit cards, and the following credit cards: Visa, MasterCard, Discover and American Express.
• Not showing up for a booking (a “no-show”) results in the same penalty as a late cancelation: the customer is responsible for paying for the reserved time in full.
• Customers are responsible for any time booked under their name, regardless of who booked the space. To that end, Michiko Studios is not responsible for reaching out to students on behalf of teachers to collect payment for late cancelations or no-shows if the time was booked under the teacher’s name. In such a case, payment for the reserved time is expected from the teacher.

Personal Belongings

• Michiko Studios is not responsible for any personal belongings left in studios, halls, or waiting areas. We recommend that you do not leave your belongings unattended and that you thoroughly search the studio for any personal items at the end of your session.
• Please note that our lost & found is purged at the end of each month.

Studio Equipment & Instruments

• Please do not move pianos, drum sets, CD players, or PA systems in any of the studios without authorization and assistance from a Michiko employee.
• If you would like a piece of equipment removed from the studio or need additional chairs/music stands, please inform a Michiko employee and they will assist you.
• If your session requires use of the congas, vibraphone, xylophone, or any microphones, please inform us at the time you make the booking; otherwise, use of these items cannot be guaranteed. An extra charge may be applied to your booking; please inquire.
• Customers are responsible for any damage to equipment or instruments during their session. Please treat our gear as though it were you own so we can continue to provide it to you at the current rates.

Walk-Ins

• Larger studios (A, B, Opera Room, Event Room, Old Office) may be rented at a lower price on a walk-in basis ONLY, and only if the smaller studios (D, E, F, G Room) are unavailable. The larger rooms CANNOT be reserved in advance at a reduced price under any circumstances.
• There are no discounts for walk-ins on any of the smaller rooms and no discounts for same-day bookings on any of the rooms.

Miscellaneous

• Reservations can only be made on the hour and ½ hour, NOT on the ¼ hour.
• Please be advised that a Michiko employee will give you a 5-minute warning as your session draws to an end; this is necessary in order to ensure that all bookings start according to schedule.
• Michiko Studios reserves the right to charge full price for studio time canceled under the required time due to a client's encounter with any sudden or unforeseen circumstances such as inclement weather, ill health, airline flight cancellations, automobile breakdowns, or other such transportation difficulties, personal mishaps, and general misfortune.