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Returnable items may be returned within 15 days of purchase for a refund minus a 5% restocking fee. Non-returnable items include open boxes of reeds, mouthpieces, instruments, and special-ordered items.
Customer must contact the store before an exchange can be processed. The product must be in original condition and possess ALL original packaging. Customer is responsible for all return shipping charges.
Please examine your order immediately upon receipt for any damage. All instruments and accessories are examined and verified to be in perfect condition when packed. All orders are packaged according to the standards of the appropriate carrier. Regardless of the appearance of the carton, any instrument or accessory that may have been damaged during transit must be reported to Roberto's Winds immediately.
You can purchase items from Roberto's Winds with confidence because every item we sell comes with our highest recommendation. If unsure of sizing please contact us and one of our sales people will be happy to assist you.