Returns & Exchanges
You can purchase items from Roberto's Winds with confidence because every item we sell comes with our highest recommendation. If unsure of sizing please contact us and one of our salesmen will be happy to assist you. Returnable items can be returned for a refund within 15 days of purchase, minus a 5% restocking fee. The product must be in original condition and possess ALL original packaging. Customer is responsible for all shipping charges. Non-returnable items include: open boxes of reeds or loose reeds, mouthpieces, and instruments.
Please examine your order immediately upon receipt for any damage. All instruments and accessories are examined and verified to be in perfect condition when packed. All orders are packaged according to the standards of the appropriate carrier. Regardless of the appearance of the carton, any instrument or accessory that may have been damaged during transit must be reported to Roberto's Winds immediately. Please retain the carton, packaging, and damaged contents if requested for UPS inspection. UPS will make arrangements to inspect and return the merchandise to us. All claims must be filed within 5 days after the receipt of order. Please follow the above instructions, as they are for your protection.