Returns & Exchanges
You can purchase items from Roberto's Winds with confidence because every item we sell comes with our highest recommendation. If unsure of sizing please contact us and one of our salesmen will be happy to assist you. All sales are final; however exchanges or store credit can be processed on a case by case basis within 15 days of purchase. Customer must contact the store before an exchange can be processed. The product must be in original condition and possess ALL original packaging. Exchanges may be subject to a 10% restocking fee. Customer is responsible for all shipping charges. Please note that open boxes of reeds, mouthpieces and special custom items can not be exchanged.
Please examine your order immediately upon receipt for any damage. All instruments and accessories are examined and verified to be in perfect condition when packed. All orders are packaged according to the standards of the appropriate carrier. Regardless of the appearance of the carton, any instrument or accessory that may have been damaged during transit must be reported to Roberto's Winds immediately. Please retain the carton, packaging, and damaged contents if requested for UPS inspection. UPS will make arrangements to inspect and return the merchandise to us. All claims must be filed within 5 days after the receipt of order. Please follow the above instructions, as they are for your protection.